Newcastle-upon-Tyne station
Neville Street
Tyne & Wear

Station information


Staffing level

Full time

Cash Machines

In the Main Square next to Boots

Baby Changing


Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

Self-Service Fastticket


Step Free Access

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible Ticket Machines

Accessible machine are located on the main concourse 

Accessible Booking Office Counter

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Staff Help Available

Opening hours
Monday - Friday
04:00 - 00:15
04:00 - 23:30
07:00 - 00:15
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

Seated Area

Customer Help Points

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Waiting Room

Opening hours
Monday - Friday
04:00 - 21:00
04:00 - 21:00
07:00 - 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open


The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

Wheelchairs Available

Ramp For Train Access

Induction Loop

Impaired Mobility Set Down

Car Parking

Car Parking

Long Stay Car Park

Spaces - 454
Off-peak: £7.00
Per Hour: £N/A
Per Day: £17.50
Weekly: £70.00
Monthly: £N/A
Three Months: £N/A
Six Months: £N/A
Annual: £1925.00

Short stay

Spaces - 27
Off-peak: £N/A
Per Hour: £2.00
Per Day: £N/A
Weekly: £N/A
Monthly: £N/A
Three Months: £N/A
Six Months: £N/A
Annual: £N/A


Bus/Travel link

Information to plan your onward journey is available in a printable format here

Taxi Rank

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

First Class

First Class Lounge

Opening hours

Monday - Friday 06:15 - 20:00
Saturday 06:15 - 17:00
Sunday 09:00 - 20:00


South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  • Any First Class Open ticket valid for travel on the LNER route
  • LNER First Advance (routed LNER/LNER & connections)
  • LNER First Class Reader Offer (routed LNER/LNER & connections)
  • LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
  • Inclusive Tour Tickets
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers



Toilets / Meeting rooms, TV, newspapers


Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits





Travel centre opening hours

Monday - Friday
06:00 - 19:00
07:00 - 19:00
07:30 - 19:00

Adjacent to Platform 12

Live departures

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Live departures

Live arrivals

Live arrivals

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Related FAQs

Does the station have cycle storage?

Plenty. Park your bike at one of 116 bike spaces where they’ll be sheltered from the weather and also looked after by CCTV. Head for Platform 12 or outside the Station Management Centre at the north end of the station where 28 stands can secure 56 bikes.

Where can I find the rail replacement services?

If there is a travel issue and you need a rail replacement then you can find vital information here.

Where is the nearest taxi rank?

A big, busy city like Newcastle has plenty of taxis and there will be one available any time of day right next to the station.

Are bus services available from the station?

You'll be right next door to the Tyne & Wear 'Metro' service when you arrive at Newcastle, by the station concourse. Plan ahead by downloading a timetable here.

Is there airport connectivity from the station?

Whether it’s a holiday or business trip, you’ll only be 25 minutes from Newcastle International airport if you take a train from Central Station which is very close to Newcastle Station itself.

Are there barriers at Newcastle station?

Yes. When you arrive at the station expect to see ticket inspectors and go through a barrier to get in or out of the station.

Is there luggage storage at Newcastle station?

This is no luggage storage at the actual station but there are places close by that offer Left Luggage services. Contact Central News to find out more and book online.

How can I contact lost property at Newcastle station?

If you’ve unfortunately lost something at the station or on the train then get in touch with the Lost Property team here.

Is Newcastle station open 24 hours?

The station is open whenever trains are running but the actual Travel Centre is available during these hours: Monday - Friday: 05:00 - 21:20, Saturday: 05:00 - 21:20, Sunday 07:30 - 21:20.

How far is Newcastle station from the city centre?

Newcastle city centre is compact and easy to walk around. When you arrive at Newcastle station it only takes a 10-minute stroll before you’re in the thick of the action.

What is there to do near Newcastle station?

You won’t be short of things to do near Newcastle station. We’ve put together this handy guide to help you find out more.