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About LNER

What does LNER stand for?

LNER stands for London North Eastern Railway. We run up and down the East Coast mainline from busy London right up the east side of England to stunning Inverness.

What is the East Coast Line?

This is our main line and it covers 936 miles from London to Peterborough, the East Midlands, Leeds and York, all the way to Newcastle, Edinburgh and beyond to Aberdeen. Then we carry on to lovely Glasgow and Inverness. It’s quite a run.

Is LNER publicly owned?

We are publicly-owned, headquartered in York, and our parent company is DfT OLR Holdings Ltd which is owned by the Secretary of State for Transport

Who is LNER?

We are a proud bunch who love to give all our customers a great experience on every journey. We put our heart into rail travel every day to bring you progressive travel, faster trains and more seats.

How do you pronounce LNER?

LNER is an acronym for ‘London North Eastern Railway’, so the way we pronounce it is by using each letter separately – ‘El’, ‘En’, ‘Ee’, ‘Ar’

Who runs LNER?

The Department for Transport, or DfT runs LNER. They took over the franchise after Virgin Trains East Coast handed it back to the government. For us it’s a brilliant opportunity to bring rail travel up to speed and journey into the future. Are you with us?

How fast does an LNER train go?

Our new shiny Azuma train can reach speeds of up to 125 miles an hour. Not only will your journey be more comfortable and smoother, it will be quicker. Yes, Azuma accelerates out of stations faster than any of our other trains. We love it and think you will too.

How do I get a railcard?

You can buy most of our railcards online, or in our stations. Even saving up to a whopping 60% if you’re eligible. Take a closer look here.

The nine Railcards you can buy are:

  • Two Together
  • 16 to 25
  • 16 to 17 Savers
  • 26-30 Railcard
  • Family & Friends
  • Senior Railcard
  • Veteran Railcard
  • Disabled Persons Rail card

Working for LNER

Where can I find information about working for LNER?

There's information about working for LNER here on our website, and you can see all our current vacancies on our recruitment website. 

Sustainability

Are train tickets recyclable?

Unfortunately, the magnetic slurry used within orange railway tickets to create the magnetic strip contains volatile and metallic components. This means they are incompatible with the general paper recycling process. These should be placed into the general waste at LNER locations where they will be sent for energy recovery.

We're continuing to look at more environmentally friendly solutions, such as eTicket’s and our new mobile app instead of a paper ticket.

Are trains good for the environment?

When you need to travel doing it in the way that causes the least emissions is the most responsible way to travel. That is where trains have the advantage over other forms of transport which covers long distances, such as car or planes. Per passenger train travel causes fewer emissions than car or plane travel and therefore can be said to be good for the environment.

In 2019 LNER replaced its old fleet of diesel high speed trains (HST). These were designed in an era where line electrification was not available, and the importance of the environmental impacts was not widely understood. The replacement of the HST’s for our Azuma trains in 2019 enabled LNER to remove unnecessary diesel consumption across the line where an overhead electrical supply is available. This means that trains destined for destinations north of Edinburgh for the first time can run on electric mode from King’s Cross to Edinburgh and then switch to diesel to complete the remainder of the journey where electrification is not available. The carbon intensity of national grid electricity is continually reducing. This means that while we may not have reduced energy consumption through the switch from HST’s, we have transitioned to a cleaner energy source.

The UK government has a target to achieve Net Zero by 2050, the drive to this target will see a further reduction in grid electricity carbon intensity as lower and zero carbon energy sources come online (e.g. wind, solar, hydro, nuclear, biomass, anaerobic digestion).

Our new trains bring new technology. Our fleet of electric and bi-mode Azuma trains which incorporate regenerative braking. This means energy is captured through the braking process which otherwise would have been lost. Sensors within the train automatically place the carriages into low power mode when the train is idle, and no movement has been detected.

While trains have a lower carbon footprint than domestic flights and car travel, here at LNER we are working with internal and external stakeholders to continually improve the efficiency of our operations in terms of energy and running on time.

Do trains cause pollution?

Trains create pollution; however, it is important to note that on a passenger level rail is one of the lowest impact public transport methods, in addition the carbon footprint intensity of rail continues to decrease.

In 2019 LNER successfully retired the old fleet of diesel high speed trains in favour of modern electric and bi-mode Azuma trains. The enabled us to reduce carbon intensive diesel consumption by 30% compared to 2019.

Pollution comes from the diesel (used north of Edinburgh where electric trains cannot run) and electricity that the trains consume while moving along the East Coast mainline. Diesel releases the greatest amount of carbon, while the electricity we consume from the overhead line has a much lower carbon intensity. This is because the UK national grid is decarbonising. This is the removal of fossil fuel power stations in favour of low and zero carbon alternatives e.g. solar, wind, hydro, biomass and anaerobic digestion.

Are trains more environmentally friendly than planes?

Rail is considered more environmentally friendly than air travel however the degree to which this is true vary depending on the length of journey, occupancy levels and energy source for each mode of transport.

While ground transport has utilised electricity as a supply source for many years, this is currently not possible for the aviation sector. Instead they are limited to carbon intensive aviation fuel, projects have commenced to reduce the environmental impact of this. In the rail industry there are two forms of energy utilised at present diesel and electricity.

Here at LNER we reduced our diesel consumption by 30% in 2019. In doing so we were able to reduce the carbon emissions of the business, equally trains which can utilise electricity are significantly cleaner in terms of emissions to the air. This is largely facilitated by national grid decarbonisation projects which is bringing online more renewable sources.

Further reading can be done here

How have you calculated the carbon footprint for my journey?

The calculation assumes the quickest route between the two chosen destinations and uses the same distance for each mode of transport (car, plane, train). We use as the crow flies assumptions for distance travelled because actual routing of alternative journeys that a customer could choose is unknown. Removing distance as a variable may therefore mean that the calculation does not replicate all potential ‘real life’ journeys but it allows a like for like journey distance comparison of transport types.

View our carbon calculator

This distance is multiplied by the relevant carbon conversion factor to calculate the carbon footprint of the journey. The calculator uses these government conversion factors.

Freedom of Information requests

How do I make a request for information under the Freedom of Information (FOI) or Environment Information Regulations (EIR)?

LNER is classed as a public authority and therefore subject to the Freedom of Information Act (2000) and the provisions of the Environmental Information Regulations (2004).  This means that you have a right to recorded information that we hold.  Anyone can request information – there are no restrictions on your age, nationality or where you live.  While we may on occasion refuse to provide certain information, this will be limited to where the law allows such as if disclosure will mean LNER breaches its obligations under the Data Protection Act (2018).  For more information please visit the website of the Information Commissioner https://ico.org.uk/

To submit a request for recorded information please email us at FOI@lner.co.uk.

What information do we publish about LNER?

This is detailed in our Publication Scheme that can be read here.