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How do I book a taxi to or from the station?

The Station information section will help you find the contact details for all taxi firms operating at our stations if you’d like to book in advance. If booking isn’t your thing, we have taxi ranks at all the major stations on the LNER route.

How do I book tickets to London Thameslink stations?

If you're coming in from the North or South to one of the London Thameslink stations (St Pancras International, Farringdon, City Thameslink, London Blackfriars, London Bridge and Elephant & Castle) and want to book a ticket, just select "London Thameslink" as your destination when you book. This way you'll see the full range of fares for your journey.

What is an Oyster Card?

An Oyster card is a travelcard for use on public transport in London. You don’t have to be a Londoner to apply for one, and you’re able to top it up as you go. It’ll save you cash compared to buying separate tickets for every journey and works on the Tube, buses, Docklands Light Railway and trams in Greater London. For more info, visit Transport for London's Oyster card.

What are the operating hours for local public transport providers?

 

Take a look at the stations section pages for all the info about local transport providers around each of our stations.

If you want to find out the operating hours of London Underground, Glasgow Subway and Newcastle Metro, check the following sites.     

What's the best way to travel between stations in London?

To find out the best way to travel between stations in London, take a look at Transport for London where you can plan your route across London by Tube, bus, taxi, or on foot if you’d like a healthier option.

If your journey requires you to cross London to continue to your destination, then your ticket should include the cost of the transfer. If London's your destination, you can still add any ticket or travelcard to your journey. Find out more here.

Assisted Travel

Can I book assisted travel for my pram?

Unfortunately, we cannot offer assisted travel for help with prams, buggies or pushchairs. However, our station and onboard staff will be happy to help you when and where they can. 

Can I get some help with my luggage?

Unfortunately we don't have luggage handling staff, however our station and onboard crew will be more than happy to help where ever they can. 

What seating preferences are available for Assisted Travel travel?

You'll be able to see which seating preferences are available once you've chosen a service during booking. Your seat number will be printed along with your tickets. We’re sorry to say that we can’t always guarantee seat preferences. 

You can view our seat maps to see how close you are to the onboard facilities when you book a ticket, or from your account if you already have a booking. If you would like to change your seats you can use our seat reservation tool.

How do I make a booking for a wheelchair user?

You can still book a place for your wheelchair on our trains. First thing's first: make sure you're on a desktop or tablet device when you're making your booking. When you’re on the 'seating preference' section click on 'assistance request' and request a wheelchair space. 

We’ll forward your details to our Assisted Travel team who'll contact you to confirm the space has been reserved. If a wheelchair space isn't available on the train you've requested, they'll ask if you can travel at another time. In the worst case scenario, you may have to cancel your booking.

If you'd like to talk to someone about your specific needs, contact our Assisted Travel team on:

  • Let us know, at least by 22:00 the day before you travel, so we can help make sure you have a hassle-free journey. But, even if you need a hand on the day, we’ll still do everything we can for you.
  • Live Chat daily between the hours of 08:00 - 22:00 - on our Help and support pages.
  • Call 03457 225 225 daily between the hours of 08:00 - 22:00.
  • Request assistance online via the assisted travel form.
  • Or use the Text Relay Service on 18001 03457 225 225
  • All assistance requests must be booked by 22:00 the day before travel.

Ticket Gates

How do I get through the ticket barrier with an eTicket?

Depending on the station you're leaving from, you can do a couple of things: 

  • Scan the QR code on the eTicket from your device or your printed paper if you've chosen to print your eTicket before you arrive at the station
  • Show your eTicket to a member of staff, and they'll open the barrier for you.

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My Season Ticket is damaged and won’t go through the ticket gate?

If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.

Ask at the Travel centre and they'll be able to help you.

If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.

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Will my Season Ticket work with the ticket gates?

Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.

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Will the ticket gates retain my ticket?

LNER ticket gates will scan and return your ticket but other train company gates may retain it.

What if I don’t have a ticket to show at the ticket gate?

If you don't have a ticket yet to show at the gate, you'll need to buy one from a ticket window or a ticket vending machine.


Can wheelchair users pass through the automatic ticket gates?

Yes, our ticket gates are built to the latest accessibility standards with extra wide gates to accommodate wheelchairs. It also means that passengers with pushchairs, small children or large amounts of luggage can easily get through.

Why does LNER have automatic ticket gates?

The automatic gates help us cut down on the number of people travelling without a ticket, so customers who buy a ticket don't have to pay more for those who don't. They also make security stronger and discourage anti-social behaviour, making our stations safer for everyone.

Stations

Are there baby-changing facilities at the station?

Some stations have baby-changing facilities, but not all. You can check a specific station using our Station Information page.

Our new LNER Azuma trains have baby-changing facilities in all toilets. On our electric trains, there are baby-changing facilities in coaches F and L. You can view our seat maps to see how close you are to the onboard baby-changing facilities when you book a ticket, or from your account if you already have a booking. If you would like to change your seats you can use our seat reservation tool.

Stations we call at that do not have baby changing facilities:

  • Alnmouth
  • Blair Atholl
  • Bradford Forster Square
  • Brough Station
  • Carrbridge
  • Harrogate
  • Horsforth
  • Keighley
  • Lincoln Central
  • Morpeth
  • Newtonmore
  • Northallerton
  • Perth
What's the best way to travel between stations in London?

To find out the best way to travel between stations in London, take a look at Transport for London where you can plan your route across London by Tube, bus, taxi, or on foot if you’d like a healthier option.

If your journey requires you to cross London to continue to your destination, then your ticket should include the cost of the transfer. If London's your destination, you can still add any ticket or travelcard to your journey. Find out more here.

First Class Lounges

If you've bought a First Class ticket you have access to our luxurious First Class lounges in these stations:

  • London King's Cross
  • Doncaster
  • York
  • Wakefield Westgate
  • Leeds
  • Darlington
  • Newcastle
  • Berwick-Upon-Tweed
  • Edinburgh

You can visit the First Class Lounges linked to the destination on your ticket, so if you're travelling from London to Edinburgh you'll be able to visit both (and we recommend that you do).

Lounge opening times & facility information

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