Tickets & bookings

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Delivery Options

Where is my booking reference?

You can find your LNER booking reference by visiting My account on the LNER website or LNER mobile app and finding the Bookings section.

It can also be found in the footer of your confirmation email where it is called a Transaction reference.

What ticket delivery options are there to choose from?

We've got five options: 

  • Recommended: eTickets (download them straight to your device or if you prefer a physical ticket you can print an eTicket at home). An eTickets is easier to change or refund so we always recommend this ticket option.
  • Ticket on Departure
  • First Class Post
  • Next Day Special Delivery

Not every type of tickets allow for all these options. Find out more about ticket delivery options here.

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What is an eTicket?

An eTicket is a flexible way to collect your tickets and save them to your device. They use a QR code so you don't need to use the LNER app to access these. You can save them straight to your own device or you can print the eTicket if you'd prefer. 

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What should I do if I haven't received my tickets by post?

Tickets are usually sent out within 24 hours of a booking. If you're worried about your tickets or you've still not received them the day before you travel get in touch.

If you could include your booking reference, it'll really help us out.

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Which stations have ticket vending machines?

Every station managed by LNER has a ticket machine that you can collect or buy tickets from. View LNER stations here.

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How do I collect my tickets if I live outside the UK?

We can't post tickets to overseas customers so you have a couple of options.

  • You can either use eTickets and download your ticket to your device
  • Collect your tickets from a ticket vending machine at the station
  • Or you can print out your eTicket before you arrive at the station.

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How do I book for a group and are there any discounts?

Travelling in a group of 3-9 people?

You can save 20% on your Advance tickets when you book together with our small groups discount.

  • The discount is automatically applied to your booking when you have between 3 and 9 people travelling with you and you're buying LNER Advance tickets.
  • You can pick which seats you want using our interactive seat map when you book. 
  • Great news! If you make a group booking, we’ll seat you all together. 

Buy your tickets together and save

Travelling in a group of 10 or more?

We'll help you find the best deal. All you need to do is contact our Group Travel using this contact form

Why book your trip through the Group Travel team?

  • Save 20% on your booking in groups of 10-19.
  • Save 15% if your group size is 20 people or more.
  • We'll help you with your luggage when you arrive at the station and for connections.
  • We can help with your connecting journey even if it's not on an LNER train.
  • You'll get discounts on London underground tickets.
  • Your group will be able to sit together with reserved seats (wherever possible).
  • You'll also be able to pre-order your snacks, meals and drinks that are discounted for you your group.

Contact the Group Travel team today

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I no longer have the credit or debit card I used to buy my ticket as it has been lost or stolen. How do I collect my tickets?

No problem, please get in touch with us from our Contact Us pages and we'll find a solution. Unfortunately we can't issue your tickets at the station without the credit or debit card you used to buy the tickets.

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What should I do if there's a problem collecting my tickets from the ticket vending machines?

If something goes wrong collecting your tickets from the ticket vending machines, (for example there aren't enough tickets or they're poor quality) please speak to the Travel Centre staff at the station and they'll sort it out.

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Can someone else collect my tickets from the self-service ticket machine?

Yes, but they'll need to have the credit or debit card that was used to buy the tickets with them. They'll also need the 8 character alpha-numeric reference shown on your email confirmation. We can't issue tickets without both of these.

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How quickly after making a booking can I collect my tickets from a ticket vending machine?

If you've chosen to pick up your tickets from a ticket vending machine they'll be ready for collection 2 hours after you make the purchase.

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Upgrade to First Class

First Class Lounges

If you've bought a First Class ticket you have access to our luxurious First Class lounges in these stations:

  • London King's Cross
  • Doncaster
  • York
  • Wakefield Westgate
  • Leeds
  • Darlington
  • Newcastle
  • Berwick-Upon-Tweed
  • Edinburgh

You can visit the First Class Lounges linked to the destination on your ticket, so if you're travelling from London to Edinburgh you'll be able to visit both (and we recommend that you do).

Lounge opening times & facility information

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Upgrade to First Class onboard

You can upgrade your Standard ticket to First Class on weekends, Bank Holidays and on some Super Off-Peak trains.

To upgrade just speak to the train manager to check there's space onboard and pay the upgrade there on card.

  Weekend/Bank Holiday Super Off-Peak weekday
Short Journey £35 £35
Long Journey £45 £45

 

Weekday Super Off-Peak trains are:

  • Northbound: Trains that depart London or Stevenage between 09:06 and 14:59 and after 18:59 Monday to Thursday and after 18:15 on a Friday.
  • Southbound: Trains arriving into London or Stevenage after 11:17 Monday to Friday.

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Travelling as a group

How do I book for a group and are there any discounts?

Travelling in a group of 3-9 people?

You can save 20% on your Advance tickets when you book together with our small groups discount.

  • The discount is automatically applied to your booking when you have between 3 and 9 people travelling with you and you're buying LNER Advance tickets.
  • You can pick which seats you want using our interactive seat map when you book. 
  • Great news! If you make a group booking, we’ll seat you all together. 

Buy your tickets together and save

Travelling in a group of 10 or more?

We'll help you find the best deal. All you need to do is contact our Group Travel using this contact form

Why book your trip through the Group Travel team?

  • Save 20% on your booking in groups of 10-19.
  • Save 15% if your group size is 20 people or more.
  • We'll help you with your luggage when you arrive at the station and for connections.
  • We can help with your connecting journey even if it's not on an LNER train.
  • You'll get discounts on London underground tickets.
  • Your group will be able to sit together with reserved seats (wherever possible).
  • You'll also be able to pre-order your snacks, meals and drinks that are discounted for you your group.

Contact the Group Travel team today

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What should I do if I’m travelling in a group with large amounts of luggage?

We don’t have limitless space onboard so here are some tips on what will fit comfortably on our trains.

Please Note: We only allow three items per person. A maximum of one large suitcase, a carry-on bag and small handbag can be brought on board.

In exceptional circumstances please contact the groups team directly to discuss additional luggage.

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Can you get group train tickets?

Yes. Groups of 3-9 can be booked via LNER.co.uk and will automatically receive a 20% discount (where available). Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).

  • Groups between 10-19 will get 20% off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable)
  • Groups of 20+ will receive a 15% discount off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable)

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How many people do you need for a group train ticket?

We have two types of group discount:

  1. The Small Group Discount is for groups of 3-9 passengers. You can save 20% off your tickets. This is automatically applied when you book tickets on our website lner.co.uk
  2. Groups of 10-19 can also save 20% but must have a minimum of 10 passengers and you must all travel together for the tickets to be valid.

For more information on groups of 10+ visit our Group travel page.

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How do group train tickets work?

Groups of 3-9 can be booked on our website LNER.co.uk will automatically receive a 20% discount (where available).

Grounds of 10+ can save on tickets by contacting our groups team on 03457 225 225 (Option 4, Option 3).

  • Groups between 10-19 will get 20% off our best available Advance tickets for the number of people travelling, plus any additional railcard discount (if applicable).
  • Groups of 20+ will receive a 15% discount off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable)

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If we travel in a group, can we save money?

Yes. Groups of 3-9 can be booked via LNER.co.uk and will automatically receive a 20% discount (where available).

Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).

  • Groups between 10-19 will get 20% off our best available Advance tickets for the number of people travelling, plus any additional railcard discount (if applicable).
  • Groups of 20+ will receive a 15% discount off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable).

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What is a group save ticket and how can I buy one?

You can book groups of passengers between 3-9 at LNER.co.uk and you’ll automatically save 20% on your ticket price.

Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).

  • Groups between 10-19 will get 20% off our best available Advance tickets for the number of people travelling, plus any additional railcard discount (if applicable).
  • Groups of 20+ will receive a 15% discount off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable).

Browse tickets 3-9 people View more information on groups of 10+

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Can you get a groups discount when you buy tickets at the train station?

You can book groups of passengers between 3-9 at LNER.co.uk and you’ll automatically save 20% on your ticket price.

Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).

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National Rail Travel Vouchers

How can I use the National Rail Travel Vouchers?

National Rail Travel Vouchers are valid for 12 months and you can use them with any train journey in Great Britain. You can use your at any station with a ticket office, and you can use them onboard to buy food and drinks from the Let's Eat Cafe bar.

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Can I use Interrail passes on LNER trains?

Absolutely. Your Interrail Global or Interrail Great Britain Country ticket is valid on all LNER trains. Before travelling with us, please make a free seat reservation before travelling. Find out more about travelling with us on our Travel with confidence page.

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Season Ticket FAQs

I'm a season ticket holder, when can I claim compensation for delays to LNER trains?

If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation.

Season tickets refunds are calculated on the difference between the price you paid and the cost of a ticket for the time you actually used it. This means the amount of compensation for each journey is:

  • for a weekly Season Ticket, the price of the ticket divided by 10
  • for a monthly Season Ticket, the price of the ticket divided by 40
  • for an annual Season Ticket, the price of the ticket divided by 464 

 

Find more information on the Delay Repay page.

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My Season Ticket is damaged and won’t go through the ticket gate?

If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.

Ask at the Travel centre and they'll be able to help you.

If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.

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Will my Season Ticket work with the ticket gates?

Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.

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Railcards

Are Railcards available to purchase digitally?

Yes, you can choose and buy your Railcard online.

Add your card to your digital wallet:

  1. If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' both on the purchase confirmation page and by email
  2. Once you've got this, go to the Railcard app
  3. Tap on the ‘+’ button in the top left of the screen and enter your code.
Who can get a Railcard?

There’s a Railcard for everyone, view them all.

View Railcards

How do I get cheap train tickets?

You can get cheap tickets by adding your Railcard when purchasing, find out how to save 1/3, 50% or 60% on train tickets.

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How do I add a digital Railcard to my phone?

If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the ‘+’ button in the top left of the screen and enter your code.

If I buy a Railcard with LNER, can I use it on any train website?

Yes, your Railcard is valid for use nationally across Great Britain with any retailer! Please check the T&Cs upon purchase of your particular Railcard for the types of ticket that can be discounted.

Please note that whilst discounted tickets can be purchased nationally, some Railcards limit the discount to journeys within a specific geographic area.

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How much discount do I get with a Railcard?

You can save 1/3, 50% or 60% on train tickets, depending on your particular Railcard.

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How much does a Railcard cost?

It depends which Railcard you choose as well as the length of validity selected.

Railcards are £30 for the year, with some offering a three-year deal for £70:

16-17 Saver, 16-25, 26-30, Senior, Family and Friends, Two Together & Network Railcard.

The Veterans Railcard and Disabled Persons Railcard may differ in price.

How long is the Railcard valid for?

Railcards have either a one-year or three-year validity depending on which one you choose.

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Can I use my railcard to get a discount on First Class tickets?

Absolutely! You can save 1/3 of the ticket price of First Class tickets with any of the Railcards advertised on our website. 

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Can you use a Railcard at Peak times?

This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard.

You can view all the Railcards available here.

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Can you use a Railcard on the tube?

Yes, Railcard discounts are available on tube travel, but it depends on the type of ticket purchased. Find out more 

Can I use a Railcard to buy tickets on the train?

No, tickets must be purchased before boarding the train. Once onboard, discounts are no longer available, and tickets are sold at full price.

In the rare circumstance that you are unable to purchase at the station prior to boarding, you should make yourself known to the train manager to purchase a discounted ticket.

Can you use a Railcard on Season Tickets?

No, season tickets are already heavily discounted and no further Railcard discounts can usually be applied, with the exception of the 16-17 Saver where most season tickets can also be discounted using this Railcard and the Job Centre Plus Discount Card.

Can visitors to Britain buy a Railcard online?

You can only buy online if you either want a Digital Railcard or if you are able to give a UK-delivery address for a plastic Railcard. Unfortunately, we cannot send Railcards to non-UK addresses.

Can I travel on discounted tickets if my Railcard expires before I complete my journey?

Discounted tickets are only valid if you are using them with a valid Railcard. If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets.

Can I claim a refund if I don't use my Railcard?

No. Unfortunately once a Railcard has been issued it is non-refundable.

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

One of the terms and conditions of your Railcard is that you need to carry it with you at all times when travelling with a Railcard-discounted ticket. So if you don't have your Railcard with you when your ticket is inspected you will be required to pay for a new non-refundable ticket at the full non-discounted rate. 

If you could not produce your Railcard at the time of travel, on the first occasion only, you may receive a full refund on any extra fare charged. To claim a refund in respect of a forgotten Railcard please contact our Customer Services team who will require evidence of the additional fare which was charged and a copy of the Railcard which was valid at the time of travel. On any subsequent occasion where you forget your Railcard, unfortunately you will not be eligible to receive a refund.

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What happens if I don't have my Railcard with me and I have to buy a new ticket or pay a Penalty Fare?

If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.

When will my Digital Railcard arrive?

Your digital Railcard will arrive straight away, and you can use it immediately.

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Do I need to bring my Railcard with me?

Yes! Your discounted ticket is not valid unless you bring your Railcard with you. Luckily if you buy online, you can add your Railcard to your digital wallet, so you won’t forget it! Just open it up on your mobile device!

Login to get your Digital Railcard

How can I renew my station-purchased Railcard online?

You can renew your station-purchased Railcard within 30 days of its expiry date, although you will need to create a new online account if you don't already have one.

What is a digital Railcard download code?

The digital download code enables you to add your Railcard to your digital wallet, so you never need to remember to bring it with you!

Here’s how:

  1. You should have received a 'digital Railcard Download code' both by email and on the purchase confirmation page
  2. Once you've got this, go to the Railcard app
  3. Tap on the ‘+’ button in the top left of the screen and enter your code.
Lost or forgotten your Railcard, can you still travel?

One of the benefits of a digital Railcard is that it is not lost even if you lose your device!

If you've lost your card or forgotten it you can login to your account.

If you have already purchased a discounted ticket and you can't access your Railcard you'll need to speak to station staff before getting on the train to exchange your ticket, otherwise onboard you may have to purchase a full price ticket. 

Ticket Changes

How do I change my ticket?

Head to our refunds and change of journey page and you'll find everything you need to know.

Until 30 September 2022, you can change ticket or get a refund, if you have an Advance ticket you can do this without paying an admin fee - but you need to make the change or request the refund before 18:00 the day before travel. 

Refunds and change of journey

Ticket Options

Are Advance tickets refundable?

Until 30 September 2022, you can change your Advance ticket or get a refund as an eVoucher, with no admin fee.

Simply request your refund or rebook your journey before 18:00 the day before your original travel date and you will only be charged if your new ticket is more expensive.

Please check our Refunds page to see if more information about our refund policy.

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When can I use an Advance ticket?

Advance tickets are our cheapest ticket offered. Similar to when you buy an airline ticket, they are linked to a specific train time and seat number, so can't be used for any other train time or journey.

They are the best ticket to buy for your journey because they:

  • Are often cheaper* than other tickets
  • Always come with a seat reservation
  • You can combine different types of single tickets to save money

Save an average of 52%* when you book in advance. Saving on all Advance tickets booked on our website vs buying an Anytime ticket.

You can buy LNER Advance tickets on our website and on our app first, so you always know you're getting the best deal when you book directly with us!

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What times are Off-Peak tickets valid?

The trains you can catch and the times you can travel with an Off-Peak ticket vary depending on three things, so be sure to check your ticket’s terms and conditions:

  1. When the journey is
  2. Where you’re going
  3. And which train company that you are travelling with.

View full Off-peak ticket restrictions 

Are Off-Peak tickets refundable?

Yes, off-peak tickets are fully refundable and up until 31 March 2022, if you cancel your booking BEFORE 6pm the day before travel, you won’t be charged the industry £10 admin fee.

If you cancel your ticket AFTER 6pm the day before travel, an industry-standard £10 admin fee is applied.

Find out how to get a refund

Can I travel on an earlier or later train?

This depends on the ticket type.

Off-Peak, Super Off-Peak

Can be used on a different time train providing the earlier or later train is also within the terms of conditions of the ticket. View full Off-Peak and Super Off-Peak terms and conditions first.

Advance tickets

Advance tickets are our cheapest tickets and are only valid for the booked train.

You can change to another train by buying a ticket for the new date or time you want to travel on (you can't change the to or from station) and follow the instructions on this Refund form and we'll refund the original ticket for you.

Anytime tickets

Just as it says on the tin - these can be used at anytime. Reserve a seat for the train you'd like to travel on.

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How do I book a Family ticket?

Booking a Family Return ticket is exactly the same as booking any other type of ticket. Choose where you'd like to travel from and to, what date you'd like to travel and how many adults and children are travelling.

Then choose from the available travel times in our journey planner and don't forget to reserve your seats!

A family is defined as being between a minimum of 1 adult and 1 child (aged 5-15 years old inclusive) up to a maximum of 2 adults and 4 children (aged 5-15 years old inclusive). The group size must be specified when you buy the ticket. All tickets required for travel must be bought at the same time.

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Is it possible to book a First Class LNER Family Return ticket?

No, LNER Family Return tickets are only valid in Standard.

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Are LNER Family Return tickets refundable?

No, LNER Family Return tickets are non-refundable.

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Do I need to book a ticket for all the children even if they’re under 5?

While the National Rail Conditions of Travel state that children aged under 5 years old travelling with an accompanying fare-paying passenger can travel free of charge, they're not guaranteed their own seat on busy services. In order to guarantee a seat, we recommend under-5s are included as part of the overall number of people travelling with the LNER Family Return, but the decision is entirely at your discretion.

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Can I book Caledonian Sleeper services via this website?

Yes, you can book tickets on a Caledonian Sleeper service when booking from a desktop or tablet device. However, we can only offer seat (not berth) reservations.

If you want to book a ticket and reserve a berth, you'll need to contact Caledonian Sleeper directly, or you could visit a station. 

Keep in mind that if you buy a flexible or open ticket on our site and want to travel on a Sleeper service, you'll need a reservation. You won't be allowed to board without one.

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How do I book tickets to London Thameslink stations?

If you're coming in from the North or South to one of the London Thameslink stations (St Pancras International, Farringdon, City Thameslink, London Blackfriars, London Bridge and Elephant & Castle) and want to book a ticket, just select "London Thameslink" as your destination when you book. This way you'll see the full range of fares for your journey.

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I want to travel to London Airports. How do I find tickets on your website or app?

If you're buying tickets for the Heathrow Express you'll need to enter the following information during the booking process under ‘Buy a ticket’: 

‘From’ – London Paddington

‘To ‘ – Heathrow Express 

You'll have the option of 4 tickets to choose from. 

Trains go to terminals 1, 2, 3 and 4. The approximate journey times are 15 minutes to Terminals 1, 2 and 3 and 25 minutes to Terminal 4. 

If you are arriving at Heathrow you'll need to switch them around, enter Heathrow in the ‘From’ field and London Paddington in the ‘To’ field. 

To travel to Stansted or Gatwick, all you have to do is type those names into the 'from/to' field.

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Why can I see two tickets with the same name but different prices?

On some journeys to the same place there could be two different routes. One might go through London and one might not. If this happens you'll see two or more tickets with the same name but different prices. The difference in price can be because of different journey lengths or times. What normally happens is that cheaper tickets will have more restrictions about how they're used.

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Can I buy a ticket for someone else?

Yes. Train tickets can be used by anyone. If that person is collecting tickets from a ticket vending machine, they will need the credit or debit card used to make the booking. This might be a little tricky to work around so bear this in mind when booking. If it helps, you can request that tickets are posted to any UK postal address when you book online.

If you buy an eTicket, once you have loaded the ticket into your Apple or Google Wallet, you can share it with someone else. Alternatively, you can request a PDF to be emailed to you that can be printed.

You can also create Gift eVouchers for someone to purchase a train ticket.

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Promotions

Seat sales

We have 75,000 tickets for LNER trains for Monday – Thursday (inclusive) travel between 25 April and 26 May 2022. Book by 23:59 on 2 May.

Great British Rail Sale

Are there any promotions for LNER?

Throughout the year, LNER runs promotions and offers to people signed up to receive our emails. You can sign up by creating an account and ticking yes to hear from us!

You can also our loyalty scheme LNER Perks, which gives you £5 credit just for joining and 2% back on every LNER journey you book. Plus, you’ll also get access to member only discounts from LNER and partners!

For all current promotions including railcards and student discounts, visit our offers and competitions page.

Offers and competitions

Can I spend part of an eVoucher in one transaction and save part of it?

Yes. Part of the voucher can be spent on one booking, the rest of the balance will remain on the account for future use.

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Do you offer a student discount?

Full time students can save 40% on LNER tickets through UniDAYS. Login to your UNiDAYS account on our UNiDAYS offer page and then look for the discount label on tickets.

UNiDAYS

What does an eVoucher code look like?

Our eVouchers are 25 characters long made up of numbers and letters. For example 12E45-67HR0-HK4YS-84UJN-23GDN.

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What Railcards are available and how do I buy one?

We accept 9 types of Railcard on LNER trains:

  1. Two Together
  2. 16-25 Railcard
  3. 16-17 Savers
  4. 26-30 Railcard
  5. Family & Friends
  6. Senior Railcard
  7. Disabled Persons Railcards
  8. Veteran Railcard
  9. Network Railcard

You can get savings of up to 60%, and most Railcards can be bought in stations or online. Find out if you're eligible and how to buy a Railcard at railcards.lner.co.uk.

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Relaxed Friday Tickets

What stations will this restriction easement be applicable to and from?

The easing of restrictions will apply to all LNER journeys to and from London Kings Cross and Stevenage only. The easement will not apply when customers are travelling between London Kings Cross and Stevenage and between Stevenage and London Kings Cross. 

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Will other routes have similar restriction easements in place?

There are currently no plans to include other routes at this time. 

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Will this easement be applicable on any other days of the week?

The easing of restrictions is only applicable to Friday services as this is a major pinch point in the week for both business and leisure travellers.

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For customers who have booked ahead and avoided peak services, are they able to now transfer their booking to another service?

Customers on a flexible ticket that wish to change their travel plans may do so by requesting a separate reservation here for their desired service.

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