LNER Perks

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How do I join LNER Perks?

You can join LNER Perks by visiting LNER.co.uk/perks or by downloading our LNER mobile app. You’ll need to sign into your LNER account or create a new one, then click to join LNER Perks. 

How do I claim the £5 credit when I join LNER Perks?

When you join, the £5 joining credit will automatically be added to your LNER Perks credit balance.

I’ve already made a booking, can I still join LNER Perks and get my 2% earned credit?

Yes, if you’ve already booked your tickets, you can earn the 2% credit if you join the LNER Perks loyalty scheme within 48 hours of purchasing your tickets. All you need to do is visit LNER.co.uk/perks and join.

Join LNER Perks now

How to join LNER Perks

How do I join LNER Perks?

You can join LNER Perks by visiting LNER.co.uk/perks or by downloading our LNER mobile app. You’ll need to sign into your LNER account or create a new one, then click to join LNER Perks. 

How do I claim the £5 credit when I join LNER Perks?

When you join, the £5 joining credit will automatically be added to your LNER Perks credit balance.

I’ve already made a booking, can I still join LNER Perks and get my 2% earned credit?

Yes, if you’ve already booked your tickets, you can earn the 2% credit if you join the LNER Perks loyalty scheme within 48 hours of purchasing your tickets. All you need to do is visit LNER.co.uk/perks and join.

Join LNER Perks now

Earning LNER Perks credit

What journeys are eligible for the 2% credit?

All LNER journeys are eligible for the earned credit, whether you’re travelling on LNER for all or part of your journey.

Where can I see my 2% credit history on bookings I have made with LNER?

You can see your bookings and LNER Perks credit in the LNER Perks history area of My Account.

I have credit pending, how long will it take to get my 2% credit?

Within 48 hours of making your booking, you will see your pending credit in your LNER Perks history within the LNER Perks section of My Account.

We will aim to add your confirmed 2% credit to your account ready for you to use within 48 hours of the date of travel, although it could take up to 28 days from that travel date.

How do I donate my 2% earned credit to charity?

You can donate your 2% earned credit when you buy your LNER train tickets on our mobile app or on our website.

You cannot donate your credit retrospectively once the transaction has been completed or when you upload your ticket on the LNER app.

I have donated my 2% earned credit to charity, how long will it take for the charity to get my donation?

If you have chosen to donate your 2% earned credit to charity, this will show as pending and donated in the My LNER Perks history section of My Account within 48 hours of making your booking. This will be passed to your selected charity the month after your date of travel.

 

 

How can I see what credit I have donated to charity?

You can see your LNER Perks history here

Can I still get the 2% earned credit if I don’t book direct with LNER?

Yes, if you’re on our trains, you can earn 2% credit. You’ll need to download our LNER mobile app, join LNER Perks and follow the process for importing your ticket, using your barcode or ticket collection reference. You’ll be able import your journey using an eTicket, using your ticket collection reference if you collected at the station, or using the barcode on a paper roll ticket.   

You can import tickets provided they meet the following criteria:

  • You must be a member of LNER PERKS at the point that ticket is added
  • You must have made a seat reservation for the ticket at the point of booking
  • You must not have previously added more than one other ticket with the same travel date
  • You must not have added more than 15 tickets in the last 7 days
  • You must not have added tickets with a combined cost of over £1,000 in the last 7 days.

 

 

 

 

Can I join LNER Perks and earn credit on my Season Ticket?

Yes, you can benefit from LNER Perks if you’re a Season Ticket holder, based on the following:

1. Season Tickets must be purchased through LNER.co.uk (desktop website and mobile website) or the LNER mobile app

2. The Season Tickets meets the following qualifying criteria: 

  • The Season Ticket is a weekly, monthly or annual ticket
  • The journey covered by the Season Ticket is made between qualifying starting and destination stations and is ‘Route: Any Permitted’ . See the eligible routes here
  • The Season Ticket is a full price adult ticket (excludes Child tickets)

For monthly and annual Season Tickets, earned credit will be apportioned on a monthly basis, see how we do this here

I cancelled my tickets. Will I still get my 2% earned credit?

No, credit will not be earned if you cancel your booking. If you chose to donate your credit to charity, this will not be donated if you cancel your booking.

My journey was refunded through your Delay Repay scheme, will I still get my credit?

Yes, if you travelled with us and your journey was refunded, in full or part, via our Delay Repay scheme, you will still earn your LNER Perks 2% credit based on your original transaction value.

My journey was refunded as my pre-booked seat wasn’t available, will I still get my credit?

Yes, if you travelled with us and your seat wasn’t available for your journey and your ticket cost was therefore refunded under our Seat Guarantee scheme, you will still earn your LNER Perks 2% credit based on your original transaction value.

Spending LNER Perks credit

Where can I spend my LNER Perks credit?

You can spend your LNER Perks credit on our LNER mobile app. This applies to the £5 free credit for joining and the 2% credit you earn along the way.

What can I spend my £5 joining credit on?

You can spend your £5 joining credit as part payment for LNER Advance train tickets when booking through our LNER mobile against purchases of £5.15 and over.

You cannot donate your £5 joining credit to one of our charity partners, and you cannot use your £5 joining credit to buy a gift eVoucher for friends or family. 

What can I spend my 2% earned credit on?

You can spend your 2% earned credit on LNER Advance train tickets booked on our LNER mobile app.

Can I gift my LNER Perks credit to someone else?

Yes, you can gift your LNER Perks earned credit to friends or family by changing your credit into an eVoucher. You’ll need to have a minimum of £10 earned credit to be able to buy a gift eVoucher with your Perks credit and you can only spend this eVoucher on the LNER mobile App.

See your LNER Perks balance 

How long is the £5 joining credit and 2% earned credit valid for?

Your £5 joining credit and 2% credit is valid for 24 months from the date of whichever is the most recent:

  • Your most recent ticket purchase via LNER.co.uk or the LNER mobile app 
  • Your most recent addition of a ticket not bought directly from LNER.co.uk (desktop website, mobile website) or the LNER mobile app 
  • The date you first joined LNER Perks  
If I use my LNER Perks credit as part payment do I still earn 2% credit on the ticket price?

Even if you use your £5 joining credit or your 2% earned credit as part payment, you will still earn 2% credit on the whole of the original ticket price.

Do I have to spend all of my LNER Perks earned credit at once or can I use part of it and save some for later?

You can either choose to spend your entire LNER Perks credit balance or save it for later. You cannot use part of it. If your ticket price costs less than your available credit balance, you will have Perks credit left at the end.

 

Can I spend my LNER Perks credit on board or in your stations?

Unfortunately not, at the moment LNER Perks credit cannot be spent onboard or at our stations. Your LNER Perks credit can be spent on our mobile app, as full or part payment for LNER Advance train tickets.

Your LNER Perks membership

I have a new email address, can I transfer my credit over to my new LNER account?

No, you will need to update your email address on your current LNER account.

The scheme mentions treats, but I haven’t received anything yet, why?

As an LNER Perks member, you are eligible for surprise treats. It wouldn’t be a surprise if we told you when to expect it!

Can I exchange my LNER Perks credit for something else?

No, LNER Perks joining and earned credit has no cash value. Unused, expired and redeemed credit cannot be refunded, exchanged or returned

I often book tickets for friends or family, how can they benefit from LNER Perks?

If you have booked your tickets direct with us and you are a member of LNER Perks, you will have already benefited from LNER Perks credit and therefore your friends and family cannot benefit again when they travel.

Instead, if you’ve chosen to save your credit, when you’ve got at least £10 earned credit balance, you can gift your LNER Perks credit to friends and family by using it to buy them an LNER eVoucher!

See your LNER Perks balance 

Where can I find the Terms and Conditions for LNER Perks?

You can find the Terms and Conditions here

How will you use the data I give you when I join LNER Perks?

You can find our Privacy Policy here.

I want to leave LNER Perks, how do I do this?

You can choose to leave LNER Perks at any time by cancelling your membership in the LNER Perks section of My Account at lner.co.uk and on our LNER mobile app.

If I leave LNER Perks, do I lose my credit?

No, any credit earned during your membership is valid until its expiry date, which is 24 months from whichever is the most recent:

  • Your most recent ticket purchase via LNER.co.uk or the LNER mobile app 
  • Your most recent addition of a ticket not bought directly from LNER.co.uk (desktop website, mobile website) or the LNER mobile app 
  • The date you first joined LNER Perks  

LNER Perks App Offers

I can’t see any offers in the LNER app, how do I get access?

You must be a member of LNER Perks to see our exclusive offers. Simply join LNER Perks today and open or download our mobile app, and you’ll see your available offers.

Join LNER Perks

My offers aren’t showing up in the LNER app

We’re really sorry if you’re not seeing your offers, please check back later and if the problem persists, please contact us here

My promo code / QR code doesn’t work

If your promo code or QR code isn’t working, please refer to the individual offer terms and conditions which will detail what to do in this instance. These Terms and Conditions can be found in our mobile app, in the offer promotion. If you cannot find what you are looking for, please contact us here.