Making Tickets Simpler

We're working to make tickets simpler, smarter and less confusing for everyone. Here's what we've done and what we’re doing to help you get the best experience when you book a journey.

On this page:

eTickets

With eTickets, your phone is your ticket. No more rushing to the station to pick up your ticket before you travel. No more waiting for the post to arrive, or queuing up in travel centres. Buy your ticket online and load it on to your phone instantly.

Your eTicket will scan at ticket barriers and will be accepted onboard our LNER services, as well as other train companies that your ticket is valid on. The eTicket replaced our mTicket, meaning it will be stored in your LNER app. With your eTicket, you can also load it straight into your Apple or Google Wallet, meaning you don't even have to open our app or worry about being connected to the internet to display it.

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New LNER mobile App

August 2020

In August 2020, we launched a brand new LNER app

If you haven't got the new app yet, make sure you uninstall Travel Buddy and download our new app from your phone's app store today. With the new app, you'll be able to travel safer with contact-free eTickets , reserve a seat up to 5 minutes before you travel, get notified of changes to your journey and get shown the best price up front first time with our new booking experience.  

Discover the LNER app

Fair Fares

January 2020

LNER want to make rail travel better and easier and we know tickets can be complicated and confusing. Ultimately, we want tickets to be easy to buy, simple to understand, and for you to trust you’re getting the best value.

Fair Fares is part of LNER’s commitment to improving your experience and making rail travel better and easier for everyone. From our brand-new spacious Azuma trains to our bold plans to bring more service routes direct into the heart of the local communities we serve. LNER is about connecting people and places with pride.

What is Fair Fares?

As of 30 November 2019, we made some exciting changes that will give you more flexibility, simpler choices, and help ensure you know you’re getting the right ticket at the right value.

Our new Fair Fares approach is not a new product, but the simplification of existing tickets to make selecting the most appropriate and best value ticket easier.

Who will it affect?

It affects customers who travel in both direction on three of our key routes:

  • London to Edinburgh
  • London to Newcastle
  • London to Leeds

What is changing?

Fair Fares has removed all existing Return tickets in favour of just three kinds of Single tickets for both Standard and First Class.

  • Advance Single: for travel on a SPECIFIC TRAIN at a specific time. This will be the most cost-effective option for future travel.
  • Super Off-Peak Single: for travel on any LESS BUSY TRAIN outside of peak travel times (in First Class, this ticket is called an Off-Peak Single). The most flexible value option.
  • Anytime Single: for travel on ANY TRAIN at any time. The most expensive ticket, but the one that gives you the most choice of how to travel.

As always, booking early gives you the best deal, but Fair Fares go further, allowing you to find the cheapest ticket for each stage of your journey.

We hope this new structure is more straightforward: there are no more return tickets instead there will only be single tickets for example: one single ticket from London to Leeds and a second single ticket from Leeds to London. We hope you will appreciate the simplicity of having excellent value tickets in advance, as well as flexible travel options for last-minute journeys.

LNER Fair Fares

Fair Fares FAQs

Why are you doing this fare trial?

Customers have indicated that they find the current ticket buying process complicated.  We are simplifying our range of tickets, from seven to three in standard class and from five to three in First Class, allowing customers to select the best price for each direction of their journey. As a result, we aim to give customers more confidence when purchasing tickets.

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What are the benefits of Fair Fares?

The trial allows customers to make more informed choices about which ticket is best for them. They will be able to better Mix and Match between Anytime, Super Off-Peak (Off-Peak in 1st Class) and Advance tickets, allowing them to save time and money.

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I normally buy a return ticket, so what do I do now?

For a return journey, you will now have to buy two Single tickets, one for your outward journey, and another for coming back. You don’t need to purchase both your outward and return singles at the same time, unless you want to, which allows for any changes to your plans. The biggest change to benefit you is you don’t need to make a decision on your return until you know what your plans are for sure.

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When will the trial start?

The trial will begin for journeys on and after 2 January 2020. Tickets bought for these journeys will be on sale on the 30 November 2019.

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When will the trial end?

The trial is planned as a pilot for the new simpler fares structure on the LNER network, however, this is subject to a review of the results of the trial.

Should the trial prove successful by demonstrating its popularity with passengers and encouraging uptake of rail travel, a wider rollout of the simpler fares structure could take place across the LNER network.

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Will I have to pay more?

The aim of the trial is to help simplify the ticket buying process. Our proposals do not increase our average fares, and many customers could make savings by now being able to buy a better value Single ticket for the return portion of their journey.

More than 99% of customers will see either a reduction in the amount they pay or no change to the fare they currently pay.

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For more information, visit the Fair Fares FAQ page or download our PDF leaflet.