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Claim compensation for a delayed train or seat guarantee

Make a claim

If you've been delayed for 30 minutes or more, or you had a seat but couldn't sit in it, please fill in the form below and includean image of the ticket/receipt for your journey. 

You can check if you’re eligible on our Refunds page if you haven't already.

Donate your claim to charity

If you're claiming for a delayed train, you can also now choose to donate your claim amount to CALM (Campaign Against Living Miserably), a charity dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK. 

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1. Claim Type
2. Your Details
3. Claim Details
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If your bank account is not in the UK, then please contact our Customer Services Team on 03457 225 333

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CALM (Campaign Against Living Miserably) is dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK. We have partnered with CALM to give you the option to donate your delay repay compensation to support the work that they do. Find out more about CALM.


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4. Disclaimer

When processing your claim we will check your details, train delays, ticket types and any other information provided, in order to assess and validate the amount of compensation due. Claims must reach us within 28 days of the date of the delay in order for it to be processed. If a claim for Delay Repay is found to be made fraudulently, this may lead to prosecution.