Get In Touch

Book Passenger Assist for your journey

To book Passenger Assist simply fill out the form below so we can understand what you need. Our team will pick this form up at 8am the next day.

We recommend calling us if it's between 22:00 and 08:00 and you're booking assistance for tomorrow. Call us on 03457 225 225. You can also book by visiting one of our Travel centres at our stations.

You can book your Passenger Assist up to 2 hours before your journey. If you are not able to book in advance, let us know when you arrive at the station and the team will be happy to help.



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1. Your details
2. Journey details
Have you already bought your ticket? *
One way or return Journey? *
Outbound Journey Details
Date of journey *
Return Journey Details
Date return of journey
3. Assistance requirements
At which points of your journey do you need assistance *
Please indicate which of the following best describes your disability or impairment (tick all that apply) *
What type of wheelchair assistance you require. *
Do you agree for your personal and journey data to be gathered and held within the Passenger Assist booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf?
From time to time we need to share Passenger Assist data with the rail regulator and their research suppliers to conduct research in order to drive customer journey improvements. Do you agree to be contacted regarding your experience?
4. Please answer this simple question to help us reduce spam
How many days are in a year? *