How we're performing

Overall punctuality

Whether it’s getting to that big business pitch in time, or heading home to pick the kids up from school, we know your time is precious. Unfortunately, delays happen. We all wish they didn’t but sometimes, it’s out of our control. 

Every month we share useful information to help you understand just how punctual we really are.

Last updated: 1 September 2022

Latest punctuality report

  • Anglo Scottish train services covers LNER's services between London and Edinburgh.
  • Anglo Scottish train extensions covers those services which then go on to other places from Edinburgh, such as Aberdeen and Inverness. The Sunderland service also sits within the group.
  • West Yorkshire train services covers LNER's services between London and Leeds, Bradford Harrogate or Lincoln.
  • West Yorkshire extension services cover between London and Skipton and London and Hull.

Social Media Response times

Handling times are measured by a management software tool used to engage with our customers on social media.

Platform Latest response times updated October 2021
Twitter 6 min 40 secs
Facebook 7 min 01 secs


Environmental Improvement Figures

Achieved to date –  reduction targets recommended by the Carbon Trust

 Measure 2015/16 2016/17
  Baseline footprint
 Traction (kg CO2e ppkm) 0.043 0.041
 Non Traction (tCO2e) 15,711 12,009
 Water (m3) 130,938 120,213

Summary of our performance

View a PDF summary of our train performance below. The measures are agreed in partnership with Network Rail as part of our alliance with them and commitment to deliver a better rail experience for the people and places along the East Coast mainline

View our performance summary here (PDF)

Scores are subject to year-end assurance process