One-click Delay Repay

We can’t always help trains being late. But we can help make claiming easier. Our new delay repay service takes care of everything for you.

Select One-click Delay Repay when you book an Advance ticket direct from our website and we'll repay you onto the card you use to buy your tickets, should your journey be delayed 30 minutes or more. 

If One-click Delay Repay isn't for you then you can still claim online, after your journey

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We’re launching a new service that automatically repays you for your delayed train without you having to fill out a form.

When you buy an LNER Advance ticket, direct from us, you'll be able to sign up to One-click Delay Repay. If your train arrives more than 30 minutes late, we'll start the ball rolling with your claim straight away.

  • It’s quick and easy.
  • We’ll confirm your claim within 30 minutes and pop the money back onto the card you paid with in 3 to 5 days.
  • Keep an eye on it in your account whenever you like.
  • You can even choose to donate your compensation to CALM, and join us in supporting our charity partner.

Simply sign up to One-click Delay Repay when buying your LNER Advance ticket

FAQs about One-click Delay Repay

Who is eligible for One-click Delay Repay?

You can use One-click Delay Repay if you've:

  • Booked an LNER Advance ticket on lner.co.uk
  • Bought an Advance ticket (Flexible, Off-Peak, Super Off-Peak & Season Tickets are not eligible for One-click Delay Repay, please process your claim via the delay repay form.)
  • Travelling on an LNER train
  • Opted-in to One-click Delay Repay when buying your ticket 

Delay repay compensation is for trains that are delayed for 30 minutes or more, or for cancelled trains. Find out more about delay repay here.

How do I find out if I am due compensation with one-click delay repay?
  1. If your train arrives late to it's final destination by 30 minutes or more, or your train is cancelled, One-click Delay Repay is triggered and a message is sent to you within 30 minutes of you arriving at your destination, or the cancellation. This message will outline the amount of compensation you are due.
  2. You will receive a final message to confirm when the compensation has been processed, this can take up to 5 working days to reach the card used when purchasing your ticket.
  3. You can also view the compensation claims under your account area here.
How do I view my One-click Delay Repay compensation?

You can view pending & processed delay repay compensation in your account area.

What do I do if my One-click Delay Repay compensation payment fails?

If something goes wrong and we can't process your delay repay compensation you will be informed of this automatically.

The message sent to you will include your customer reference number and contact details of the customer service team who you will need to contact.

It may mean that your compensation will be completed following the existing manual delay repay process, we will be able to process this on your behalf.

What do I do if I need help with my One-click Delay Repay compensation?

Because the delay repay compensation is automated if you use One-click Delay Repay, all the information you need is sent directly to you. If you have any further questions you can contact our customer service team:

How can I donate my compensation to LNER charity partner CALM using One-click Delay Repay?

When you buy your ticket from lner.co.uk you will be given the option to donate 100% of your compensation to CALM through One-click Delay Repay. Find out more about our partnership with the charity CALM here.